---
title: "Screen is black"
slug: "screen-is-black"
updated: 2025-06-02T13:56:08Z
published: 2025-06-02T13:56:08Z
canonical: "support.visualart.com/screen-is-black"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualart.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Screen is black

If you experience that the screen remains blank, shows no signal or flickers, follow these troubleshooting steps to quickly identify and possibly resolve the problem.

### Step 1.

Restart the screen by disconnecting the power cord for a few seconds. If any external devices are connected to the screen, apply the same procedure to them.

### Step 2.

Confirm that all cables are securely connected.

### Step 3.

Ensure there's a stable network connection to the screen.

### Step 4.

If the screen features a power switch, verify it's set to the 'ON' position.

![](https://cdn.document360.io/231da22e-dcc2-40d7-bdf4-66844e42b1fa/Images/Documentation/image(408).png?sv=2026-02-06&spr=https&st=2026-10-30T09%3A25%3A24Z&se=2026-10-30T10%3A25%3A24Z&sr=c&sp=r&sig=X1GzY5HO3IePqQO3ggK3Qoyus7t9jobB3v8Bnk8cG2A%3D)