Content not up-to-date

If your content is not up-to-date, there are a few things you can troubleshoot before contacting our support team. If your screen are showing outdated content, try to do the following:

• Step 1.

  Restart the screen by disconnecting the power cord for 5 seconds. If any external devices are connected to the screen, apply the same procedure to them.

• Step 2.

  Check all cable connections on the screen, especially the network cable. (If the screen uses the store's Wi-Fi, cable connections do not need to be checked). If you have another network cable or a screen close by that is online, switch the network cable between the screens and see if the content updates. If network connectivity is regained on the screen, the cable may be faulty and require replacement.

• Step 3.

  Check if another Menu board or device can access the internet while using the store's network. If you can access the internet on another device, navigate to the screen’s settings > “network” to see if the screen is connected to the internet.