Wi-Fi symbol is shown

If you have noticed a Wi-Fi symbol on the bottom right corner of one of your screen, that indicates that the screen is currently offline and unable to connect to the internet. To resolve this, please follow these steps: 

  • Step 1.

    Restart the screen by disconnecting the power cord for a few seconds. If there is any external equipment connected to the screen, follow the same procedure with these.

  • Step 2.

    Check all cable connections on the screen, especially the network cable. (If the screen uses the store's Wi-Fi, cable connections do not need to be checked). If you have another network cable or a screen close by that is online, switch the network cable between the screens and see if the content updates. If network connectivity is regained on the screen, that means you have a faulty network cable which will require replacement.

  • Step 3.

    Check if another screen or device can access the internet while using the store’s network. If you can access the internet on another device, use a remote or USB keyboard and navigate to the screen’s settings > “network” and see if the screen is connected to the internet.

  • Step 4.

    Contact your internal help desk for further assistance in troubleshooting the screen’s network issue.

Still an issue?

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